New Caledonia (France): Team Leader – Systems & Security

Description

The Pacific Community (SPC) is the principal scientific and technical organisation in the Pacific region, supporting development since 1947. We are an international development organisation owned and governed by our 26 country and territory members. In pursuit of sustainable development to benefit Pacific people, our unique organisation works across more than 25 sectors. We are renowned for our knowledge and innovation in such areas as fisheries science, public health surveillance, geoscience, and conservation of plant genetic resources for food and agriculture.

The Operations and Management Directorate (OMD) provides corporate services to all SPC Divisions and Programmes. It consists of three key departments: Finance, Human Resources and Information Services. OMD is focused on improving the effectiveness of systems, policies and management to provide high-quality customer-oriented services.

The role – the Team Leader – Systems & Security will lead a team of 6 that provides specialized knowledge and support for ICT systems infrastructure related disciplines to test, implement, monitor, secure and optimize the SPC ICT infrastructure systems.

The key responsibilities of the role include the following:

1. Lead the administration and support of SPC ICT systems

• Lead, support and supervise the team providing operational support, monitoring and management of all ICT systems (desktop environment, server, networking and storage infrastructure),

• Ensure regular updating and maintenance of routine backup systems and procedures,

• Monitor the corporate ICT helpdesk to identify emerging issues,

• Lead and administer supplier compliance with terms of contracts.

1. Technical leadership in ICT systems infrastructure related disciplines

• Participate in the development, preparation and delivery of training opportunities to enhance the knowledge and efficiency of SPC ICT Technical staff,

• Ensure that all Systems Administrators are compliant with current change and problem management policies,

• Provide specialist knowledge relating to ICT with key stakeholders to maintain existing systems and ICT infrastructure.

1. Identify and mitigate ICT security and operational risks (within known resource constraints) of SPC systems and networks

• Assist in the establishment and maintenance of security, integrity and business continuity controls and documentation,

• Ensure regular updating and testing of disaster recovery procedures,

• Ensure there are risk mitigation strategies in place for all IT infrastructure/systems, and business continuity in the event of a disaster.

1. Perform review, build and testing of technology solutions

• Define scope, plan and produce deliverables for assigned projects,

• Identify and document detailed business and system requirements for assigned projects,

• Participate in the development and use of endorsed SPC project guidelines and standards, and apply those techniques to manage, implement and deploy approved ICT infrastructure projects.

1. Implementation and Optimization of ICT systems

• Implement approved ICT solution designs,

• Perform analysis and review of implemented systems and develop, test and implement performance tuning and optimization,

• Design, develop, test and implement systems management tools and automation tools which enable efficiencies in operational support of ICT infrastructure systems.

1. People management:

• Coordinate management of direct reporting staff to achieve the goals set during annual planning meetings. Oversee work and conduct annual job performance evaluations for those staff under his/her responsibility while assessing staff skills and identifying training needs,

• Ensure Coordination with ICT suppliers and vendors to ensure agreed upon service level agreements are met and adhered to,

• Ensure contractors and consultants are managed in line with network security policies.

For a more detailed account of the key responsibilities, please refer to the online job description.

Key selection criteria

1. Qualifications

• Specialized degree in computer science, IT or related field.

2. Technical expertise

• More than 7 years’ experience in the use of corporate system backup and recovery solutions,

• More than 3 years’ experience with Microsoft office 365 as an administrator,

• More than 7 years’ experience in medium-sized LAN and WAN environments running Microsoft Windows Server technologies, IIS, System Centre, AD as well as Linux Servers (Ubuntu, CentOS),

• Proven work experience with an ITSM solution, experience with ServiceNow a plus,

• Proven work experience with Microsoft Windows 10 desktop, Linux (CentOS), and Mac OS X operating systems,

• Practical work experience in ICT Security and Identity Management (Okta),

• Practical work experience in the installation, configuration and deployment of network routers and switches (Cisco, HP),

• Demonstrated ability in the provision of user training and support (standard office automation and customised applications),

• Experience in good customer care, with additional focus on the support of remote users and logistical arrangements, which are common in small Pacific Island countries.

3. Language skills

• Excellent written and oral communications skills for effective communications in English,

4. Interpersonal skills and cultural awareness

• Excellent interpersonal skills with a collaborative, inclusive mindset and leadership,

• Cultural sensitivity and awareness, and the ability to effectively work with team members from different cultural backgrounds,

• Knowledge of Pacific Island countries and territories is an advantage.

Salary, terms and conditions

Required start date– As soon as possible.

Contract Duration– This position is budgeted for three years and is subject to renewal depending on performance and funding.

Remuneration– the Team Leader – Systems and Security is a Band 11 position in SPC’s 2019 salary scale, with a starting salary range of 4,022–4,931 SDR (special drawing rights) per month, which currently converts to approximately XPF 574,566–704,457 (USD 5,711–7,002; EUR 4,815–5,903). An offer of appointment for an initial contract will be made in the lower half of this range, with due consideration being given to experience and qualifications. Progression within the salary scale will be based on annual performance reviews. SPC salaries are not presently subject to income tax in New Caledonia.

Benefits for international staff employees based in New Caledonia– SPC provides subsidised housing in Noumea. Establishment and relocation grant, removal expenses, airfares, home leave, medical and life insurance, and education allowance are available for eligible employees and their recognised dependents. Employees are entitled to 25 days of annual leave and access to SPC’s Provident Fund (contributing 8% of salary, to which SPC adds a matching contribution).

Languages– SPC’s working languages are English and French.

Equal opportunity– SPC is an equal opportunity employer. Recruitment is based entirely on merit; in cases where two short-listed candidates are judged to be of equal rank by the selection committee, preference will be given to Pacific Island nationals.

Child protection– SPC is committed to child protection, irrespective of whether any specific area of work involves direct contact with children. SPC’s Child Protection Policy is written in accordance with the Convention on the Rights of the Child.

Police clearance– Successful candidates will be required to provide a police clearance certificate.

Application procedure

Closing date: 20 October 2019.

Job Reference: AL000226

Applicants must apply online at http://careers.spc.int/

Hard copies of applications will not be accepted.

For your application to be considered, you must provide us with:

· an updated resume with contact details for three professional referees,

· a cover letter detailing your skills, experience and interest in this position,

· responses to all screening questions.

Please ensure your documents are in Microsoft Word or Adobe PDF format.

All positions at SPC have specific screening questions. If you do not respond to all of the screening questions, your application will be considered incomplete and will not be reviewed at shortlisting stage.

Screening questions:

1. Please describe your ICT related security experience in particular work around securing networks and systems.

2. Describe a major networking project that you previously worked on which involved the use of Open Shortest Path First (OSPF), quality of service (QoS), and Generic Routing Encapsulation (GRE) tunnels. What was your level of involvement in both the planning and deployment?

3. Describe your level of experience in using routers, switches and firewalls, preferably in an enterprise environment.

4. Describe your level of experience in managing a mid-sized team of systems administrators and technicians in a geographically-dispersed environment.